Account and data deletion

Last reviewed: 12 September 2026

This page explains how to request deletion of your iSplit account and the data linked to it. You can submit the request yourself from the app or by email — you do not need access to the app to do so.

Deleting from the app

If you can still sign in, this is the fastest route:

Open the iSplit app and sign in.
Open the menu and choose Profile.
Choose Delete account and confirm.

Deletion starts immediately and your session is closed on every device.

Deleting by email

If you cannot access the app, send a request from the email address or phone number linked to the account to support@isplit.mk with the subject “Account deletion”. We will verify your identity before proceeding and will respond within 30 days, as GDPR requires.

What gets deleted

Your name, email address and phone number.
Saved addresses (home and work) and your profile settings.
Sign-in and notification tokens, so the device stops receiving messages.
Your shared-ride chat messages and the ratings you submitted.

What is retained, and why

Some records cannot be erased immediately because we are legally required to keep them:

Completed ride records — retained in anonymised form (without your name, phone or email) to meet accounting and tax obligations.
Safety reports — if you were part of a report, the record is kept until the case is closed, to protect other users.

These records are no longer linked to you as a person and cannot be used to identify you.

Downloading your data

Before deleting your account you can request a copy of your data from Profile → Download my data in the app, or by email to the same address above.

За детали како ги обработуваме личните податоци, видете ја Политиката за приватност.