Your airport booking: confirmation, driver details and changes
Booked your ride to or from Skopje Airport? This guide explains what happens next: the emails you receive, what your booking page shows, when you get your driver's details and how to change or cancel the booking. Prices, the meeting point and new bookings are on the airport page.
The confirmation email
Right after you book, you get an email in the language you booked in. It has your 8-character booking reference, a link to your booking page, a summary of the trip and the price in euros. You pay nothing at this point.
Your booking page
Every booking has its own page, linked from the emails. It shows the status (waiting for a driver, driver confirmed, completed or cancelled), the route, date and time, flight number, passengers, luggage, price and payment method. The page updates by itself, and until a driver is confirmed it shows that we're finding your driver.
When you get your driver's details
As soon as a driver accepts your transfer, you get a second email with the driver's name, phone number and car (make, model and number plate). The same details appear on your booking page, with a button to call the driver. If you use the iSplit app with notifications on, you also get a push notification.
Your driver can change before the trip: if a driver hands the booking back, it is offered to other drivers and you get a new email with the new driver's details. If your driver uses the iSplit app, you can also message each other in the chat on your booking page.
Before you set off, check that the name on the sign, the car model and the number plate match the details in the email.
Changing your booking
Bookings can't be edited online. To change the date, time, address or number of passengers, write to us with the “Email us” button on your booking page or through the contact page, and include your booking reference. You can also cancel the booking and book again.
Cancelling your booking
You can cancel online from your booking page at any time up to the scheduled pickup, whether the booking is still waiting for a driver or the driver is already confirmed. The driver is notified of the cancellation. Nothing is paid in advance when you book.
If your flight changes
When your flight number is on the booking, the driver follows your flight himself and adjusts the pickup to the actual landing time, with no extra charge for waiting caused by a delay. If your flight is cancelled or your plans change, cancel the transfer in good time or book a new one.
Delayed, cancelled or diverted flight: what happens to your transfer
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